We are excited to see you and your pet for your appointment! Here is some information to help make your appointment day go as smoothly as possible.
Directions and Parking
IVC is located at 518 Pleasant St in Northampton, MA. As you face the building, the hospital entrance is on the left side. Please feel free to park in one of the angled parking spots between IVC and the Shell station, or in the additional parking around the back of the Shell station.
Checking in
We are currently curbside, and we ask that you call us (413-614-0039) when you arrive to check in. Once we have checked you in for your appointment, one of our nurses will come out to your car.
If your pet is extremely sick or presenting for end of life care, we may ask you to come into the building with us. If this occurs, we can accommodate two adult family members per pet at a time. We also require everyone who enters the hospital to wear a mask over their nose and mouth at all times.
During your Appointment
Once your pet comes into the building, their nurse will check their vital parameters and review their history with you. Once your pet’s doctor performs a physical examination, they will call you to discuss their findings and next steps in the appointment. Together, you will build a diagnostic and treatment plan for your pet. Please make sure you ask any questions that you have throughout this process. We are here to provide as much information as possible about your pet’s condition and medical care!
After your Visit
As you and your pet’s doctor wrap up the appointment, the doctor will prepare a visit summary for you. This will include any medication instructions, monitoring and home care instructions, and the recheck plan for your pet. If your visit included any blood work or other testing that gets sent out to the lab, we will contact you with the results of the testing as soon as they are available. Usually this is within 2-3 business days, although some specialized tests can take longer than that. We will be sure to send your pet’s records to your primary care veterinarian after your appointment.
If you have any questions or concerns in the days after your visit, please feel free to call or email us. We are in the clinic Monday-Thursday, 8 AM to 7 PM. If your pet starts to worsen at night or over the weekend, we recommend bringing your pet to a hospital with emergency services for emergency evaluation.
Although there are multiple emergency hospitals to choose from, here are some hospitals that we recommend:
Address: 730 Randolph Rd, Middletown, CT 06457
Phone: 860-347-8387
Upstate Veterinary Specialties:
Address: 152 Sparrowbush Rd, Latham, NY 12110
Phone: 518-783-3198
Tufts Foster Hospital for Small Animals:
Address: 55 Willard St, North Grafton, MA 01536
Phone: 508-839-5395, Option 3
Address: 350 S Huntington Ave, Boston, MA 02130
Phone: 617-522-7282
Massachusetts Veterinary Referral Hospital:
Address: 20 Cabot Rd, Woburn, MA 01801
Phone: 781-932-5802
Ocean State Veterinary Specialists:
Address: 1480 S County Trail, East Greenwich, RI 02818
Phone: 401-886-6787
This is not an exhaustive list, and if your pet is rapidly worsening, we recommend bringing them to the closest ER to you.
If you are bringing your pet to an emergency hospital, please call ahead to make sure that hospital is actively accepting cases at that time.